digitalisation in business

Digitalisation in business

We are all aware of how Charles Darwin is attributed to be the pioneer when it comes to the study revolving around life and evolution of species. Keep...

brick-and-mortar vs online selling

Brick-and-mortar vs online selling

Christmas is around the corner and while it has been regarded as a period that could cause frictions as families and friends gather under one roof and...

reinventing digital ordering

Reinventing digital ordering

With the pangolin having left businesses crippled and everlasting detrimental consequences which have been quite unprecedented, the world now seems to...

SMM around Halloween 2020

With the last Monday of the month as a bank holiday that commences midterm break in schools, who doesn’t enjoy a week of sweet nothings? Or maybe sour...

How to write effective customer emails: Part 8 of The Ultimate Customer Guide

How to write effective customer emails: Part 8 of The Ultimate Customer Guide   ‘The best time to call me is to email me’- Ever come across that ...

Self-service & Customer Experience: Part 7 of The Ultimate Customer Guide

While people often say customers are the key to a business’ success, the true emotion rests the principle of ‘happy customers’ aka satisfied. Happy cu...

Excellent Servicing Tips: Part 6 of The Ultimate Customer Guide

As a student, I found customer service or human resource management to be the most boring part of my course. Often, I thought to myself as to why woul...

Customer Loyalty vs Customer Satisfaction: Part 5 of The Ultimate Customer Guide

You’re in the early half of the 21st century where you have placed an order for a mobile phone and are now patiently waiting for it to arrive. It does...

Virtual Buying: Covid vs Non-Covid times: Part 4 of The Ultimate Customer Guide

Do you remember shopping endlessly for hours without having to wait in the queues outside and then heading for movies or dinner on Saturday nights? Th...

Dealing with frenzied customers: Part 3 of The Ultimate Customer Guide

You invest your energies in trying to appease customers. ‘Customer is the King’ is what an adage says. After spending some considerable time, the cust...

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